Cancellation Policy

Q: Can I cancel my order before it ships?
A: Yes. You may cancel your order by contacting our customer service team before it ships. Once your order has shipped, we are unable to cancel it. However, you may request a return in accordance with our Return & Exchange Policy.

Q: How do I cancel my order?
A: If you need to cancel your order, please contact us as soon as possible by email at info@averaine.com or by phone at +1 (864) 425-0650, and provide your order number. We will do our best to help you cancel the order.

Q: Is there a cancellation fee?
A: No. There is no cancellation fee if you cancel your order before it ships.

Q: Returns and exchanges
A: If you would like to return or exchange an item after your order has shipped, please refer to our Return & Exchange Policy . All returns and exchanges will be processed after we receive the returned item(s) and the return is inspected and approved.