Return & Exchange Policy
Effective Date: March 07, 2026
Scope of Application
We are committed to providing high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or you may need to request an exchange. This Return & Exchange Policy explains the procedures we have established to make returns and exchanges as convenient as possible.
If you have any questions or need assistance with a return, please contact us at help@averaine.com.
Return Window
You must initiate a return or exchange request within 30 days from the date of delivery. Please ensure that the return package is handed over to the carrier promptly and that a tracking scan is generated.
Requests submitted after the 30-day window may not be eligible for return or exchange.
Return & Exchange Eligibility
We accept returns in their original condition. Returned items must meet all of the following requirements:
Brand new unworn;
Unwashed;
- All original tags intact and complete.
Returns must be made within 30 days of receipt . All returned items will be inspected before a refund.
How to Initiate a Return
Log in to your account to request a return, or contact us via email and provide your order number.
Once your request is approved, use the return label provided by us.
Securely package the item and ship it back. We recommend keeping your shipping receipt for reference.
After we receive and inspect the returned item, we will process your refund or exchange.
Return Label Fee
If you use our provided return label, a $10 fee will be deducted from your refund.
If you choose to arrange your own shipping carrier, you are responsible for the return shipping cost. We strongly recommend using a trackable shipping service.
Return Address:
Please contact us by email first to confirm whether your item is eligible for return. Do not send any items back without prior approval from our customer service team. If your return is approved, you will receive a reply email with the return address and detailed return instructions.
Refund Processing Time:
If your refund request complies with our return policy , refunds will be initiated within 1-3 business days after the returned goods have passed inspection . Banks or payment service providers typically require 5-10 business days to complete the refund process.
Exchange Policy
Exchanges for the same item in a different size are supported (subject to inventory availability).
An $8 reshipping fee will be charged for exchanges. The replacement item will be shipped after the returned item passes inspection.
We will arrange reshipment after confirming inventory availability and applicable fees.
Shipping costs for exchange items will be covered by us only in cases of product defects or shipping damage.
Non-Returnable Items
The following items are not eligible for return or exchange:
Items showing signs of use, washing, or odors (e.g., perfume, smoke)
Items with stains (makeup, food, etc.) or pet hair
Items that have been altered, damaged, or improperly packaged
Orders returned after the 30-day return window
Any items marked as “Final Sale” or “Clearance”
Dispute Resolution
If you have any concerns regarding our products or services, please contact our customer support team via email or phone first. We aim to respond and resolve issues within 2–3 business days.
Depending on the situation, we may offer a refund, exchange, or return solution.
Final Sale Items
The following items are generally considered final sale and are not eligible for return or exchange (unless otherwise stated on the product page):
Personalized or customized items
Sale or clearance items
Items explicitly marked as “Final Sale”
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 3 days of delivery and provide your order number along with clear photos or videos.
We will evaluate the issue and offer a replacement, reshipment, or refund as appropriate.
Refund Method & Timeline
Refunds will be issued to the original payment method.
Refunds are initiated within 1–3 business days after the returned item passes inspection.
Banks and payment providers typically take 5–10 business days to post the refund.
The overall process may be affected by return shipping and inspection time, but typically will not exceed 30 days.
Order Modifications & Cancellations
If your order has not yet been processed or shipped, you may contact us via email or phone to request a modification.
Once an order has shipped, it cannot be modified. You may initiate a return after receiving the item in accordance with this policy.
Contact Us
Phone: +1 (864) 425-0650
Email: help@averaine.com
Customer Service Hours: Monday to Friday, 9:00 AM to 5:30 PM (ET)
For additional assistance, please visit our Contact Us page .
